IBM Alliance Facility Management

Client: IBM

Location: Multiple locations throughout U.S.

Business Segment: Urban Solutions

Industry: Technology

Services: Maintenance

Map showing the location of IBM Alliance Facility Management

Executive Summary

Fluor began providing janitorial services to IBM at a single site in 1984. The relationship has since grown to include facility management services at more than 300 IBM facilities in the U.S. We also provide design and construction services to IBM in the U.S.

Client's Challenge

IBM is a leading global technology company that creates business value for clients and solves business problems through integrated solutions that leverage information technology and deep knowledge of business processes. IBM provides solutions to clients with an industry-leading portfolio of consulting, delivery and implementation services, enterprise software, systems and financing.

Fluor's Solution

More than 800 Fluor employees provide facility management services to IBM at more than 300 sites across the U.S. and design and construction services at multiple major IBM facilities.

We use proven best practices to manage the IBM program. Best practices cover site management, work process control, supply chain management, cost and financial management, engineering and construction, document and data control, HS and other areas.

We have also implemented a value creation program to provide cost savings and performance improvement. Anyone on a project site can enter a value awareness suggestion into an online database, which is then reviewed and approved by IBM and implemented on the site.

Conclusion

Fluor values the important decade-long business relationship with IBM and continues to provide services that offer long-term value to this important client.